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Orkestrify - GDPR Privacy & Cookie Policy

Last updated: 25 March 2026


Orkestrify (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
This document outlines how we collect, use, store, and protect your personal data, and it also includes our Cookie Policy.


1. Data Controller
The data controller responsible for your personal information is:
Orkestrify
Heureka Music Agency GmbH
Fritz-Kandl-Gasse 5. 4/16. 1210 Wien, Austria
Email: office@heurekamusic.com


2. Personal Data We Collect
2.1 Data you provide directly

  • Name

  • Email address

  • Phone number

  • User account information

  • Messages sent through forms, chat, or support

  • Billing details (if applicable)

 

2.2 Automatically collected data
We may collect:

  • IP address

  • Browser type and version

  • Device information

  • Log data (pages visited, time spent, access times)

  • Cookies and tracking data

 

2.3 Data from third parties
If you authenticate through third-party services (Google, Facebook, Apple), we may receive:

  • Basic profile info

  • Authentication tokens

 

3. Legal Basis for Processing
We process your data based on:

  • Contract performance (Art. 6(1)(b))

  • Legitimate interest (Art. 6(1)(f))

  • Consent (Art. 6(1)(a))

  • Legal obligation (Art. 6(1)(c))

 

4. How We Use Your Personal Data
We use your data to:

  • Provide access to the Orkestrify platform

  • Facilitate musician–orchestra matching and communication

  • Process inquiries and support requests

  • Improve the platform and user experience

  • Send service notifications

  • Send marketing communications (with consent)

  • Ensure safety and fraud prevention

 

5. Data Sharing and Processors
We may share data with:

  • Hosting and infrastructure providers

  • Email and communication services

  • Payment processors

  • Analytics tools

  • Customer support tools

We do not sell personal data.

 

6. International Data Transfers
If transfers occur outside the EU/EEA, they are secured through:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

 

7. Data Retention
We retain data only as long as necessary for:

  • Service operation

  • Legal compliance

  • Dispute resolution

Afterward, data is securely erased.

 

8. Your GDPR Rights
You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

  • File a complaint with a Data Protection Authority

Contact us at office@heurekamusic.com to exercise any of these rights.

 

9. Security
We apply organizational and technical measures such as encryption, secure access control, and regular monitoring to protect your information.

 

10. Children’s Data
Our services are not designed for children under 16.

 

11. Changes to This Policy
We may update this document at any time. The latest version will always be available on our website.

 

12. Contact Information
Orkestrify
Email: hello@orkestrify.com
Address: Fritz-Kandl-Gasse 5. 4/16. 1210 Wien, Austria

 

13. Cookie Policy
This Cookie Policy explains how Orkestrify uses cookies and similar technologies on our website.

 

13.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide core functionality, improve performance, and personalize your experience.

 

13.2 Types of Cookies We Use
a) Essential (Strictly Necessary) Cookies
These cookies are required for the website to function properly.
They enable:

  • Basic navigation

  • Secure login

  • Access to protected areas

You cannot disable these cookies through our banner.
b) Functional Cookies
Used to remember your preferences, such as:

  • Language

  • Cookie consent choices

  • Login persistence

c) Analytics & Performance Cookies
These cookies help us understand:

  • How visitors use our website

  • Which pages are popular

  • How to improve the platform

Examples: Google Analytics, Wix analytics tools (if applicable).
d) Marketing & Advertising Cookies (Optional)
Used only with your explicit consent.
They may:

  • Deliver personalized ads

  • Track ad performance

  • Support social media integrations

 

13.3 Third-Party Cookies
We may allow trusted third-party services to place cookies, including:

  • Analytics providers (e.g., Google Analytics)

  • Social media plugins

  • Payment processors

These providers follow their own privacy policies.

 

13.4 Cookie Consent
When you first visit our site, a cookie banner will:

  • Inform you about cookie use

  • Allow you to accept or reject non-essential cookies

  • Allow you to modify your preferences at any time

 

13.5 How to Manage or Disable Cookies
You can manage cookies by:

  • Adjusting settings in our cookie banner

  • Changing your browser settings (blocking, deleting, or limiting cookies)

Note: Disabling certain cookies may affect website functionality.

 

13.6 Data Collected via Cookies
Depending on cookie type, we may collect:

  • Anonymous analytics data

  • Device information

  • IP address (anonymized if possible)

  • Browsing behavior

We do not use cookies to collect sensitive personal data.

 

* End of Document *

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